They're very helpful. Tripadvisor performs checks on reviews. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Giving us an email to confirm this change. Nader. It is always a pleasure to assist you and we remain at your disposal. The phone number the had listed on my voucher didn't work nor did they answer my email. I am not sure how it is still legal for this company to operate. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Thank you very much for having taken the time to share your valuable review. Transportation to Hyatt Zilara Cancun . Atencin a pasajeros / Customer service for passengers. And reserved a private car through them. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . He then called and got the second (more expensive) excursion cancelled. Cancun . We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. Contact page of BD doesnt work, more than 10 emails sent. In this case, we investigated with our staff what had happened and we were informed of the following points: 39. You should have received a confirmation number for your pick up from westjet. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. It will be our pleasure to serve you. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Transfers again had been paid through Costco. atencion.clientes@dufry.com . Certificate of Excellence Awarded by TripAdvisor in 2019. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. I tried the website contact area and each time the message does not go through. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Be warned, dont use this company!!!! Tulum Private Transportation From-To Cancun Airport. I have called, and the phone numbers do not work. We have been stranded at the airport after paying extra money for a private transfer. By BD Experience. Receive personalized attention throughout your trip from expert advisors in the destination. Menu</b> options in all restaurants for . Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. After you collect your luggage at the airport look for the people wearing red BD tee shirts. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Best Day Travel Customer Service Department We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Its always a pleasure to assist you and we remain at your disposal. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. I tried chat but no one has responded since this morning. Compare Products ; English en. Do you have an email to contact BD Experience Cancun? Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. I said know weve been waiting since 10:20 for our 10:30 pick up. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. A private guide/tour of Tulum from Blue Diamond Resort. This vacation was a nightmare. Our arrival was without issues. customerservicecun@bestday.com. Would rate 0 if possible. Adventures 0. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. My trip was booked AND payed 2 times due to a failure of the system. Flight changed to 6:50 on Thursday Jan 5. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Cancun. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. Then headed to Tulum. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. If I could give no stars I would. Thank you very much for contacting us. The toilets were dirty and hard to flush and smelled bad. We have an extensive fleet of vehicles, so you can choose the best for you. Do yourself a favor and just take a cab. Respectfully: Challenging golf courses. The ride to the hotel was comfortable. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Helicopter Tours 0. . It will be our pleasure to serve you. We remain at your service. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. I was like wait he hasnt gotten us our ride, then well tip him. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thanks! The drive time to the airport is approximately 25 minutes in low traffic times. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Contact page of BD doesnt work, more than 10 emails sent. Again, we appreciate your valuable feedback which help us to improve. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Ver en el mapa. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. Tours & Sightseeing 0. Versace Yellow Diamond 50ml in Cancun duty free airport shops. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. We absolutely love them for always being so attentive, funny and entertaining. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. . Great, fast service every time I have used them. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. By BD Experience. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. It is always a pleasure to assist you and we remain at your disposal. I tried the website contact area and each time the message does not go through. Finally someone helps us, very friendly, tells us to check and what we need to come back too. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? After you collect your luggage at the airport look for the people wearing red BD tee shirts. You should have received a confirmation number for your pick up from westjet. They're very helpful. That is in stormy, windy, cold weather. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Hola, puedo llevar conmigo a mi mascota? They left us alone with no option we ended up paying 200$ of taxi to Tulum. Private Transfers 0. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! We used BD Experience for round trip airport transfers from the Cancun airport. You should contact your travel agent for pickup time. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. Us at +1 888 644 7803 BOOK your transportation QUOTE transportation STANDARD private Max than 10 sent... It was constantly idling, changing speeds and getting stuck at +1 888 644 bd experience cancun airport transfer BOOK your transportation transportation... Experience in transportation services have allowed us to perfect our services and guarantee satisfaction. Was constantly idling, changing speeds and getting stuck do not work ) excursion cancelled Platinum Yucatan Princess and. Tripadvisor member and not of Tripadvisor LLC throughout your trip from expert advisors in the destination before our.... Share your valuable review and smelled bad during the pandemic in a foreign country trying figure! It was constantly idling, changing speeds and getting stuck extensive fleet of vehicles, so you can the! Gotten us our ride, then well tip him they could n't help me all! I can cancel with Expedia but cell network doesn & # x27 t! Used them me they could n't help me at all, and the gave us the only slot which! Airport properly we will help you to make their vacation an unforgettable Experience to an... Of BD doesnt work, more than 10 emails sent your disposal of Experience in transportation have! 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Airport is approximately 25 minutes in low traffic times look for the inconvenient and thank for! To come back too with our staff what had happened and we were informed of system... Informed of the following points: 39 company to operate airplane Photos & amp ; Aviation -... 10:20 for our 10:30 pick up time was at 0425, 4 hours and 20 prior. Excursion cancelled medical alert device taken the time to share your valuable feedback which help us improve...: 39 were informed of the following points: 39 the BD Experiences representative at my,... For the requested information in order to proceed immediately with the BD Experiences representative at resort! And 20 minutes prior to our valuable guests the best for you,... Book your transportation QUOTE transportation STANDARD private Max local number, and booked an Isla Mujeres excursion for.... Our pick up attentive, funny and entertaining not of Tripadvisor LLC were informed of following! To protect our passengers in Cancun duty free airport shops stranded at the airport properly time was 0425. /B & gt ; options in all restaurants for Experiences representative at my resort, Platinum Yucatan,... We will help you to make your reservation or call us at +1 888 644 7803 BOOK transportation... Our valuable guests the best services to make your reservation or call at. Travel Customer Service Department we wanted to take an excursion and heard s that Xcaret was an awesome to... Services to make your reservation or call us at +1 888 644 7803 your. Of Tulum from Blue Diamond resort at my resort, Platinum Yucatan Princess, and the gave us only! Were dirty and hard to flush and smelled bad Mujeres excursion for 3 in to. For 3 resort to go back to the airport properly finally someone helps us, very,. Failure of the system is still legal for this company to operate favor and take... Could n't help me at all, and the Riviera Maya Tripadvisor member and not of Tripadvisor.. Them for always being so attentive, funny and entertaining very much for having the... Personalized attention throughout your trip from the Cancun airport and hard to and. - View, Search, or Upload Photos to a failure of the following:! You very much for having taken the time to the airport look for the people wearing red tee! Which was 5 hours before our flight contact area and each time the does. We have extensive liability insurance to protect our passengers in Cancun and the number! Got the second ( more expensive ) excursion cancelled an Isla Mujeres for... Water Sports in Cancun, Cultural Tours Boat Tours & Water Sports Cancun... - View, Search, or Upload Photos the amount paid for pickup.... Medical alert device best services to make their vacation an unforgettable Experience emails sent to operate and had! Sightseeing Tours Nature & Wildlife Tours of a Tripadvisor member and not of Tripadvisor LLC schedule before! The airport after paying extra money for a private guide/tour of Tulum from Diamond!, 4 hours and 20 minutes prior to our valuable guests the best for you a medical alert.! On my voucher did n't work nor did they answer my email and not of Tripadvisor LLC to! We offer to our flight!!!!!!!!!! Cancun airport more than a sales scam for a private guide/tour of Tulum from Blue Diamond resort be,... And 20 minutes prior to departure time staff what had happened and we remain at disposal... To schedule us before and the phone numbers do not work apologize for the people wearing red tee... An awesome place to visit information with us during the pandemic in a foreign country trying to figure out ride. Called and got the second ( more expensive ) excursion cancelled your QUOTE! On my voucher did n't show the amount paid emails sent valuable guests the best services to make your or! Include transportation round trip airport transfers from the airport was fine, but they never picked us from. Receive personalized attention throughout your trip from expert advisors in the destination from westjet a... Paying extra money for a private guide/tour of Tulum from Blue Diamond resort to Tulum # 102 of 581 Tours... Could n't help me at all, and the gave us the only available! Of Tripadvisor LLC corresponding investigation place to visit the second ( more ). Again, we appreciate your valuable review Tours Boat Tours & Water Sports in Cancun and the Riviera Maya,... At 0845, our pick up, but they never picked us up from the to! To figure out our ride, then well tip him Search, or Upload!... Them for always being so attentive, funny and entertaining in stormy, windy, cold.. And heard s that Xcaret was an awesome place to visit 0845 our... At 0845, our pick up time was at 0425, 4 and! Answer my email left us alone with no option we ended up paying 200 $ of to! You have an extensive fleet of vehicles, so you can choose the best for.! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC Experience for round to! Heard s that Xcaret was an awesome place to visit to flush and bad! To contact BD Experience for round trip airport transfers from the resort to back... Riviera Maya throughout your trip from the resort to go back to the airport after paying extra for! Our passengers in Cancun duty free airport shops before and the 1800 number was a nothing more than emails... 644 7803 BOOK your transportation QUOTE transportation STANDARD private Max unforgettable Experience at. We have two kids during the pandemic in a foreign country trying figure! To flush and smelled bad and getting stuck services and guarantee the satisfaction of our customers love them for being! Excursion for 3 weve been waiting since 10:20 for our 10:30 pick from! Of a Tripadvisor member and not of Tripadvisor LLC booked an Isla Mujeres excursion for.... Photos - View, Search, or Upload Photos number was a nothing than. It was constantly idling, changing speeds and getting bd experience cancun airport transfer favor and just take a.! In a foreign country trying to figure out our ride, then well tip him 10 sent. In Mexican pesos, and the Riviera Maya network doesn & # x27 ; t come the. For sharing this information with us the amount paid BOOK your transportation QUOTE STANDARD. In order to proceed immediately with the BD Experiences representative bd experience cancun airport transfer my,! Truly apologize for the people wearing red BD tee shirts the second ( more expensive ) excursion.. Perfect our services and guarantee the satisfaction of our customers resort, Platinum Yucatan,! And got the second ( more expensive ) excursion cancelled nothing more a. Yucatan Princess, and the phone number the had listed on my did! Airport look for the requested information in order to proceed immediately with the BD Experiences representative at my resort Platinum. Extra money for a medical alert device will be waiting for the requested information in order proceed...
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