play_id: el, //this will stay constant for all of the events emitted during the same video play (0.25 === progress && false === window.lock_25) || // Replace the server url with the context data (this is for simple ad requests), Yes, if registering from outside of the U.S. please include the country code with your telephone number. console.log('AMI jwp GAM Tag', window.jwVastTag[vHash]); The. var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); There's some bad blood brewing between Taylor Swift fans and Ticketmaster. "Thank you for your patience as we continue managing this huge demand," the company said. Those selected users received an email advising that later they will get an access code via SMS. tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name headerBidderBack('ix'); for ( var key of keys ) { loadIrisPlugin(playerInstance, playerInstance.getConfig().plugins["https://ovp.iris.tv/plugins/jwplayer/v2/iris-jwplayer8.adaptive.min.js"]) More shocking, Ticketmaster then canceled the general-public. if ( bidder === 'a9' ) { var vastURL = new URL( window.jwVastTag[vHash] ); requestManager.ix = true; Delivered Wednesdays. return; } else { Earlier this week, the company's just-for-fans presale of tickets to Swift's 2023 concert tour was riddled with bugs and delays. utm_medium = adsParseUrlParams( 'utm_medium' ); } Some said they have been waiting in line for nearly four hours and still haven't had the chance to choose tickets. if ( typeof window.jwVastTag[vHash] === 'undefined' ){ if ( window.amiPlayersData[id]['m3'] === false && pct >= 3 ) { type: "video", for ( var key of keys ) { We promise that you'll never find another party like THE TAYLOR PARTY: TAYLOR SWIFT NIGHT, a Taylor Swift Inspired Dance Party. } headerBidderBack('a9'); duration: Math.round(jwInfo.duration), // in seconds url = url.replace(/(cust_params[^&]+)/, '$1' + playerSegsPerm); A surge of outraged fans in online waiting rooms took to social media to call out their frustrations with Ticketmaster over the presale ticket process for Taylor Swifts Eras Tour. Fans of the singer flooded Ticketmaster's site to buy presale tickets to her 2023 Eras tour, and many were left frustrated and angry. It wasn't something fun, like it was supposed to be. Plenty of people didn't get codes because they capped it at their own chosen number. MY TAYLOR CODE ISNT WORKING. published_at: new Date(jwInfo.pubdate).toISOString() video_id: decodeURIComponent( "zYfKLs96" ), Ticketmasters presale began early on Tuesday, November 15, as lucky fans who received a code waited in virtual lines for hours with the hope of purchasing a coveted ticket. 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But infuriated fans report the ticketing website appeared to crash or freeze during purchase. if ( requestManager.adserverRequestSent === true ) { return requestManager[bidder]; Ticketmaster cancels Taylor Swift public ticket sales due to demand, 'insufficient' supply. Fans of the singer flooded Ticketmaster's site to buy presale tickets to her 2023 Eras tour, and many were left frustrated and angry. var ui = vastParams.get( 'iu' ).split( '/' ); console.log('second promise iris ready'); Ahead of Verified Fan presale for Taylor Swift 's highly anticipated Eras Tour, Ticketmaster promptly broke like a promise. // get the booleans from the object custParams.set( key, utms[key]); } play_id: el, //this will stay constant for all of the events emitted during the same video play var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); let url = window.jwVastTag[vHash]; To be part of the Ticketmaster Taylor Swift concert Presale, fans first had to register in the section dedicated to the event. play_id: el, //this will stay constant for all of the events emitted during the same video play window.permutive.track("VideoAdProgress", { language: "English", //language of the content if (jwplayer(el).getState() !== 'idle' && jwplayer(el).getState() !== 'complete') { if ( 0.75 === progress ) { duration: Math.round(jwInfo.duration), // in seconds The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The Totally Sweet '90s." Or by navigating to the user icon in the top right. published_at: new Date(jwInfo.pubdate).toISOString() Users who are registered for the program will be notified if theyve been selected for a presale code or if theyve been placed on a waitlist before tickets go on sale widely. 2023 CNET, a Red Ventures company. var playerInstance = jwplayer(el); To give people working codes!!!!. All rights reserved. } Swift recently became the first artist ever to simultaneously claim all top ten spots on the Billboard Hot 100 following the release of her latest album, "Midnights. Buyers are only allowed to purchase six tickets at a time. var custParams = new URLSearchParams( vastParams.get( 'cust_params' ) ); requestManager[bidder] = false; Fans register ahead of time, and those who are eligible, receive an access code that allows them to shop for tickets without competing against bots! Dont worry, if you are unable to shop for and purchase tickets during the Venue Presale, the General Public Onsale will begin on Wednesday, December 13 at 10AM venue local time. People started reporting problems with Ticketmaster on DownDetector . var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); .filter( Boolean ) video_type: "instream" //outstream For the tour, there may be high demand and a limited amount tickets for the Venue Presale. }); A record-breaking 3.5 million people registered for the presale, with two million verified customers remaining stuck in queues for hours and failing to purchase tickets. The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. ", READ MORE | Taylor Swift announces 'Eras' tour: 'It's a journey through all of my musical eras of my career', However, Ticketmaster told CNN Business that the "site is not down" and that "people are actively purchasing tickets. Buyers are only allowed to purchase six tickets at a time. vastURL.search = vastParams.toString(); } if ( 0.25 >= progress ) { console.log("Permutive video play"); Fees. window.adlock_100 = false; // return true if all bidders have returned } If Marathon candy bars ever come back, she'll be first in line. Blair, 50, even replied: Oh. if ( 0.25 === progress ) { slotID: window.prerollTag[vHash], apstag.fetchBids({ ns_.StreamingAnalytics.JWPlayer( playerInstance, { }); window.lock_50 = true; } It says its invalid. ad_id: window.adInfo.adId, The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. video_id: decodeURIComponent( "zYfKLs96" ), She is awkwardly honest and powerfully empathetic; a brazen superfan, loyal friend, fierce protector of hearts; and one of the worlds greatest ambassadors for the power of just being yourself. var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); utm_source = getCookie('utm_source'); Ticketmaster said that3.5 million fans had pre-registered for Swifts Verified Fan program, the largest registration in its history. As always you can unsubscribe at any time. (0.5 === progress && false === window.lock_50) || Ticketmaster also tweeted that fans with presale codes should use the link that came with that text message rather than going straight to the Ticketmaster homepage. I'm the problem, it's me!" The ticket platform announced that its been forced to delay the presale release of West coast concert tickets until 3 p.m. after it said hundreds of thousands of tickets have already been sold during "historically unprecedented demand.". headerBidderBack('iris'); We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets, read thetweet. } Last week, Taylor Swift announced that she was adding eight more shows, on top of the additional 17 shows the star has already tacked onto The Eras Tour, according to a press release from Ticketmaster on Nov. 11. dataLayer.push( {event: 'JWPlayEvent', jwTime: '10s played'} ); We want to help as many of you as possible to see Taylor Swift. As Swifties waited their turn, several became frustrated after meeting technical difficulties. description: jwInfo.description, if ( window.jwpDef[vHash].advertising.schedule[0].tag ) { vastParams.set( 'cust_params', decodeURIComponent( custParams.toString() ) ); url = vastURL.toString(); duration: Math.round(jwInfo.duration), // in seconds const { adsManager, videoElement } = e; He then went . var playerSegsPerm = encodeURIComponent('&permutive=' + encodeURIComponent(JSON.parse(localStorage._pdfps || '[]').slice(0,250).join(','))); try { var el = decodeURIComponent( 'jwplayer_zYfKLs96_zhNYySv2_div' ); requestManager.iris = true; Taylor SwiftsErastour is already causing champagne problems before she even hits the road. console.log( 'clear played: ', this.id ); .map( function( bidder ) { var vastURL = new URL( url ); TheErasticket-buying saga has since annoyed many proud Swifties, whove taken to social media to voice their complaints. custParams.set( 'iris_context', data.context.join(',')); var progress = (e.currentTime/e.duration).toFixed(2); adserverRequestSent: false, The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. ad_id: window.adInfo.adId, The lawsuit specifically cited the ticket sale disaster that occurred on Nov. 15 and Nov. 16 during the Verified Fan presale, whichcaused the site to crash, and the Capital One presale. the person wrote. In total, Bookies.com estimated that over 2.8 million tickets will be sold for The Eras Tour, averaging nearly 54,700 tickets per show. // Update the playlist item. } Due to demand, each event has a ticket limit to allow more fans like you to get tickets. window.permutive.track("VideoEvent", { var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); window.adlock_50 = false; We believe that both Taylor Swift and her fans were hurt by Ticketmaster, said Jennifer Kinder, an attorney for the plaintiffs, in a statement. Talking to Insider about the whole experience Paige now admits she has regrets over spending such a large amount to buy tickets to see Taylor. vastURL.search = vastParams.toString(); }); } // skip if the video was paused and trying to resume According to court documents reviewed by TODAY, the plaintiffs alleged breach of contract, intentional misrepresentation, fraud, fraudulent inducement and several antitrust violations. Do Not Sell or Share My Personal Information. }; var vastURL = new URL( url ); if ( 0.95 >= progress ) { (function() { chanId: window.prerollTag[vHash], Im the problem its me!We apologize for the technical issues occurring during the Taylor Swift Verified Fan Presale! }, (0.75 === progress && false === window.lock_75) || video_id: decodeURIComponent( "zYfKLs96" ), How safe is your neighborhood? headertag.retrieveVideoDemand( [{'htSlotName': 'preroll'}], function( demand ) { The desperate fan went to all possible lengths to secure herself a presale access code, including purchasing merchandise and streaming music videos in an attempt to secure tickets to see Taylor perform live for the first time. console.log("Permutive video ad progress " + progress); pubOrder: 'Video', Swifts representatives and Live Nation Entertainment did not immediately respond to requests for comment. if ( videoParams.advertising ) { According to the complaint, fans are suing for damages arising from fraud and price fixing, among other alleged violations. Fans were irate about Tuesday's ticket snafu. I love Taylor swift and all her songs and because shes coming back after 4 years I need to see her. labelmapping: "ns_st_pu=\"AMI\", c3=\"Us Weekly\", ns_st_ge=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_ia=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_ce=\"" + decodeURIComponent( "1" ) + "\", ns_st_ddt=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_tdt=\"" + decodeURIComponent( "%2Anull" ) + "\"", A desperate Taylor Swift fan who forked out over $5.5k to secure tickets to see her idol on tour has admitted to feeling that she no longer wants to go and 'regrets' the purchase. dataLayer.push( {event: 'JWPlayEvent', jwTime: '3s played'} ); keywords: jwInfo.tags.split(","), //keywords for the page After taxes and fees the final sale came to a shocking $5,500, which fell $500 above the initial limit she gave herself of $5000. } (we will be fixing nothing) . It goes without saying that Im extremely protective of my fans, Swift wrote. if ( var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); You have successfully registered for the event. var utm_source; event: (e.mute) ? console.log( '10sec played: ', id ); In response to the demand, Ticketmaster has shifted the start times of pre-sales for Swift's other concert dates. The probe will investigate if Live Nation Entertainment is guilty of an abuse of its power in the live music industry. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged. window.amiPlayersData[ this.id ]['m3'] = false; Granted, for Taylor, being herself tends towards shimmering, gossamer perfection but thats an image regularly blown whenever she dons fake braces and a tri-pony to clown around on late night TV. function allBiddersBack() { enriched_data:{ window.adlock_75 = true; progress: Number(progress), With our technology keeping the big bots out, you have a better opportunity. function headerBidderBack( bidder ) { console.log('AMI jwp prerolltag', window.prerollTag[vHash]); if ( adsParseUrlParams( 'utm_medium' ) || typeof getCookie('utm_medium') !== 'undefined' ) { window.amiPlayersData[id]['m10'] = true; language: "English", //language of the content } ); You will receive an access code via text message prior to the sale. 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