As for anything outside of those topics, we want to be helpful, but its important to recognize that were in the business of selling burgers and fries. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Marion began her career with the McDonalds system in 1986 at HAVI where she managed transportation and logistics, environmental affairs, packaging R&D and procurement supporting McDonalds. Chris Kempczinski, Mcdonald's Corp: Profile and Biography - Bloomberg Markets Live Now Bloomberg TV+ Bloomberg Studio 1.0: Katie Haun, Haun Ventures CEO & Founder Bloomberg Radio. Because were McDonalds and our reach is so great, were in so many different countries, we touch so many different things, we were getting pulled into lots of efforts where either we didnt have inherent credibility or our ability to make a difference was limited. Desiree grew and strengthened a high-performing legal team, effectively aligning legal objectives to meet business objectives, and served as a trusted advisor to the leadership team and Board of Directors. Desiree is also a Founding Member of The New Commonwealth Racial Equity and Social Justice Fund in Massachusetts. At the end of the year, we asked our employees, Did you feel supported in 2020? and over 90 percent said they felt well supported. Of course, when its no longer a one-way communication, that comes with an added level of risk. Join us in New York City and be a part of the story of how retail builds extraordinary careers. We can think about our business beyond just the four walls of McDonaldsand perhaps even beyond what is McDonalds brandedbecause we have scale and a platform that we, and even others in our industry, could use to deliver important and sustained value to our customers. Right now, if you look at where our franchisees are, I feel very good about their health. 65 years in business serving 65 million people a day (give or take). Plenty of things. To manage that risk, though, you have to make sure your creative teams are nimble. Another influence was Nelson Mandela. Post earning a Bachelor of Science degree in Logistics and Distribution from Western Illinois University in Macomb, IL, Marion held distribution roles in sales and operations. 2017 - 2022McDonald's. Morgan was named to the Forbes Worlds Most Influential CMOs list for two consecutive years, rising to #6 worldwide in 2021. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. Hed come to McDonalds in 2015 after holding top management positions at Kraft Foods and PepsiCo. That led to the feed and foster community idea, because I did feel like thats a place that we have a very credible ability to make a difference. So says Chris Kempczinski, President and CEO of McDonald's Corporation, in this interview with Dr. Lori Esposito Murray, President of the Committee for Economic Development, the public policy center of The Conference Board (CED). Not a day goes by that I dont have a small order of fries. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. Put simply, he is a leader who at his core "cares a lot." According to salary.com, of Kempczinski's total salary, "$725,000 was received as a salary, $336,869 was received as a bonus, $1,000,005 was received in stock options, $2,500,183 was awarded as stock and $116,283 came from other types of compensation." The following are edited excerpts of their conversation. Never miss an insight. Marion oversees McDonalds Global Supply Chain and is responsible for developing and executing sustainable sourcing strategies across the companys supply chain footprint. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the Company's values are . You also have to acknowledge there are things that we dont know. Please try again later. Everybody was willing to help you.What is something you learned early on that has carried with you into today? })(window,document,'script','dataLayer','GTM-MFNGH2P'); Brunswicks Digital Investor Survey is a comprehensive review that explores how institutional investors gain information and the impact those insights have on their investment decisions. Amy joined McDonalds Corporation in 2011 where she leads McDonalds compliance strategy globally and is responsible for administering McDonalds compliance program, including anti-corruption initiatives, stakeholder engagement, due diligence and compliance investigations. Most recently at Boeing, Bethany was Vice President of Leadership, Learning and Organizational Capability (LLOC), where she was responsible for implementing the enterprise learning, culture transformation and workforce development strategies in support of Boeings business imperatives for 150K employees in 65 countries. And we were constantly pulse-checking our organization. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. From there, he moved on to roles of increasing scope and responsibilities that included regional and international leadership such as Vice President & General Manager of the Indianapolis Region and Managing Director, McDonalds Korea. As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. In this role, Manu oversees the companys Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonalds customer touchpoint. Second, what if youre a loyal customer? As the leader of McDonald's USA, Kempczinski participated in a lot of the decisions that fueled the company's turnaround. She leads key initiatives, including digital learning, that accelerate and elevate learner experiences throughout 14,000 US restaurants and restaurants located in 120 countries globally. Our purpose is to feed and foster communities, now more than ever. Chris Kempczinski. McKinsey: In delivery, youre currently partnering with third-party providers, which means you dont have full access to the customer data or full control of the customer experience in delivery. I had spent most of my career in packaged goods, so I had to learn a new industry. Under Morgans leadership, McDonalds was #2 on Ad Ages 2020 Marketers of the Year List. He has participated in McDonalds Hamburger University curriculum, as well as continuing education opportunities in data and technology. In this role, Morgan will lean into digital to continue elevating consumers love and trust for the McDonalds brand around the world. (Laughs.). Executive Vice President and Chief Customer Officer, Executive Vice President and Global Chief People Officer, Executive Vice President and Global Chief Impact Officer, Executive Vice President and Global Chief Supply Chain Officer, Vice President, Strategic Alignment and Chief of Staff, Office of the CEO, Senior Executive Vice President, Strategic Initiatives, Ian Borden Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. Prior to joining McDonalds, Brian led enterprise technology teams at well-known brands and global businesses, including Kellogg Company, Mars, General Motors and Cardinal Health. Right now, Im reading Ten Lessons for a Post-Pandemic World, Fareed Zakarias book on what the world might look like when the pandemic is over. Everybody recognizes the golden arches. After a dramatic drop in sales in the early days of COVID-19, McDonalds in September reported its greatest same-store sales gain in nearly a decade in the US market. And at the time of Mr. Kempczinskis one-year anniversary in early November, McDonalds stock had spiked even above the year-earlier price when he took over as CEO. They like to show me the latest thing that theyve got on the menu and Ill go with that. During his tenure, the China and Hong Kong markets were converted to developmental licenses in the largest re-franchising transaction completed in McDonalds history. It would have been so easy for him to dwell on all the horrible things that had happened to him over the decades. Joining as VP, Global Strategy, Business Development and Innovation, it took him only a year and a half to earn promotion to President of McDonalds USA, where he was responsible for the operations of about 14,000 restaurants. Yes. . Mark graduated magna cum laude from The College of William & Mary with a bachelors degree in International Studies. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Chris is a proud alumnus of both Duke University and Harvard Business School. But this year has definitely been a team effort, and Ive certainly been fortunate in that I have a very experienced team around me. Jon holds a Bachelor of Arts in Communication and Media Studies from Boston University. Manu Steijaert Also, we could have done a better job demonstrating and articulating what McDonalds was doing to support communities. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. (201415), Senior vice president, US grocery Emilee has also worked in management consulting with Accenture and Mercer, where she coached executives and consulted for organizations around the world focused on building a Human Capital Strategy and Change Management practice and implementing numerous large-scale organizational changes. We'll email you when new articles are published on this topic. Vice President, Chief Sustainability Officer. Brian is committed to building upon McDonalds accelerated growth through technology investments that will deliver the best experience for both customers and employees. How a small drive-in restaurant in San Bernadino grew into an American icon. He describes Mr. Kempczinski as a business savant, someone who is able to translate insight into action into results. He also was struck by Mr. Kempczinskis genuine commitment to personal growth and development, as well as his focus on building meaningful connections. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Cornell serves as an alumni board member and student mentor for Ithaca College Park School of Communications. Ians team ensures the optimal allocation of resources, and at the same time, effectively manages risk through strong controls and fiscal discipline. Are we making the right trade-offs between keeping our restaurants open, keeping communities served, keeping employees employedbetween all of that and keeping people safe? Previously, she worked at Nestl Waters North America and served as Education Director for Salish Sea Expeditions. Im excited about all the opportunities for us there. She is also a member of the Rework America Business Network (RABN) focused on reskilling and upskilling our national workforce. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. As President, McDonald's USA, Christopher Kempczinski's salary was $4,678,340 in 2018. You are leaving McDonalds to visit a site not hosted by McDonalds. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you? I wouldnt be a Duke fan if I didnt take some lessons from Coach K. His ability to forge a sense of comradery among his players holds lessons for any leader. When something in the public discourse is relevant to who we are as McDonalds, and frankly where we would be expected to say something, we should lend our voice. "The kinds of people who come to our company are those who try to surpass the last guy," he said. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. (200003), Boston Consulting Group If I could go back and do it again, I would be more overt in telling our story. You are leaving McDonalds to visit a site not hosted by McDonalds. Its got to be about the company and the organization. As Executive Vice President International Operated Markets (IOMs), Jill oversees our five largest wholly-owned international markets and our IOM Business Unit, consisting of our remaining wholly-owned international markets. As McDonalds Executive Vice President and Global Chief Information Officer, Brian Rice manages the technology portfolio and partnerships that are transforming customer and employee experiences and accelerating business growth worldwide. That also opens up a whole bunch of other opportunities for us. I didnt think we were getting enough out of that investment. Heres how we think about it. According to Fain, the innovative spirit of Royal Caribbean helps him attract executives who are passionate about the job. Sometimes, having the visibility of McDonalds can be a burden, can make for an easy target. Diversity, Equity and Inclusion at Brunswick Group. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': You also have to acknowledge there are things that we dont know. In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. So, for example, if you are a customer using the app, maybe you have a dedicated drive-thru lane. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. Imagine if we could engage with all of those customers, or even just the majority of those customers, on our app. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. I did spend time up front providing a framework a list of five things to help guide those decisions: Were all in this together. Prior to PepsiCo, Jon spent the majority of his career at Disney/ABC, traveling the world as the Executive Producer on some of the most influential news programs, including World News Tonight and This Week, winning numerous Emmy Awards for groundbreaking coverage. Chris Kempczinski: Its definitely been an unusual onboarding into this role. One thing weve learned during the pandemic is that if we simplify our business and focus on what were great atlike drive-thru and our core menu itemstheres a fantastic benefit for our customers. He said he hoped to speak with the victims' parents. In following that example, Ive tried to not put a lot of corporate spin and polish on stuff, but to just speak in a pretty open, honest way about how I see things. Joe Erlinger is President of McDonalds USA, where he is responsible for the business operations of more than 14,000 McDonalds restaurants in the United States. We also need to be operating in the social-media space much more dynamically. The challenge for us is to decide where to get engaged. Married, with 2 children, Holds an MBA from Harvard Business School and a bachelors degree from Duke University, McDonalds fries? Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. Essentially, its a new cooking procedure in the restaurants that allows us to cook a hotter, juicier burger every time. By the end of 2019, delivery sales were over $4 billion and we continued to see very strong growth in 2020. Something went wrong. Far from being a dead-end job, retail offers an opportunity for people that doesnt exist in most other places.Since 2015, the Honors has raised the funds to continue to provide programs and resources that connect people to an industry thats a great place to start and grow. Chris Kempczinski, the CEO of McDonald's, is facing backlash for an allegedly "racist" text message he sent to Chicago Mayor Lori Lightfoot, blaming the parents of two murder victims for their . Home; Categories. Notably, as EVP, Chief Information Officer and Global Business Services at Cardinal Health, Brian completed one of the largest SAP implementations in the industry, to drive value throughout the company. You know what a good Quarter Pounder should taste like. His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. So, for example, with Drive Thru, the classic frustration for the customer is: How long is it going to take? Were going to be transparent with people. And yet the menu varies from culture to culture, place to place. First, we have the four pillars of what we call our Corporate Leadership Platform: supporting local farmers and local sourcing, protecting our planet, serving our communities in times of need, and providing jobs and opportunity. Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. We make a significant investment each year in marketing. McDonalds has navigated the challenges presented by COVID-19, emerging with higher brand trust scores, higher customer satisfaction scores, and higher restaurant margins than the company had going in. Executive Vice President and President, International Operated Markets. You cant ever coast. But the flip side is that theres also greater authenticity. (200812), Director, corporate strategy and development As you hear feedback, you need to pivot and respond appropriately. I dont think we did enough to embrace how we are a part of culture, Mr. Amid all else thats going on, you recently launched a purpose to feed and foster communities? That, for me, was incredibly gratifying. Photograph: Jerritt Clark/Getty Images for McDonalds. Throughout his McDonalds career, he has achieved exceptional results by resetting the fundamentals of the business, focusing on operational excellence and ensuring strong collaboration and engagement with franchisees and DL partners. I think Nike does a great job of engaging customers and using pop culture to keep their brand relevant. She drove the democratization of learning building the Boeing Digital Campus providing digitally accessible learning and micro certifications through partnership with Degreed.com reaching 51K active global users. (19972000), Serves as a trustee of Ronald McDonald House Charities, Eats McDonalds food five days a week; favorite menu items are Filet-O-Fish and the Vanilla Cone. Im a Filet-O-Fish-no-tartar-double-ketchup guy. Brunswick Partner Jayne Rosefield is Head of the firms Chicago office and Global Consumer Industries Practice. Please review the third-partys privacy policy, accessibility policy, and terms. Amid all else thats going on, you recently launched a purpose to feed and foster communities? So, credit to the team for getting on that one early. Executive Vice President and Chief Customer Officer. McKinsey: Are there companies or thinkers that you look to for inspiration? Prior to McDonalds, Jon spent 10 years at PepsiCo, one of the worlds largest food and beverage companies. Evidence had emerged that McDonalds then-CEO, Steve Easterbrook, had violated company policy and undermined company values. Were going to lead by example. In 2020, as U.S. Chief Marketing & Digital Customer Experience Officer, she led her team to unleash world-class creative and harness the power of social media with bold, forward-thinking ideas. President and Chief Executive Officer at McDonald's Corporation 1y . Our franchisees were under significant financial stress; there was a lot of anxiety. Senior Vice President, Chief Communications Officer. One of our values is that we open our doors to everyone. After 65 years of doing this, we still find ways to actually make the product just a little bit better. It wasnt obvious where that complexity was, but now that weve discovered it, were committed to keeping our business simple. As Chief Communications Officer at McDonalds, Michael Gonda is responsible for driving integrated communications strategies that focus on protecting and advancing the reputation of the company globally. A former security chief for McDonald's is filing a racial discrimination lawsuit against the company and CEO Chris Kempczinski, claiming he was fired for speaking out in a meeting. Chris Kempczinski was enjoying a quiet moment at his home in Chicago last autumn when he received a call from Chair of the Board of McDonalds Corporation, Rick Hernandez. Chris joined McDonalds in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Beyond our leadership platform, we have our five company values, one of which is inclusion. As Vice President, Strategic Alignment and Chief of Staff for the Office of the CEO, Mark works closely with McDonalds senior leaders to drive the brands most significant strategies and accelerate growth across 39,000 restaurants in more than 100 countries. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. In just four years, he had clearly made a mark. (It also says Kempczinski joined the Crown-led task force.) Corporate Senior Vice President, International Operated Markets, Emilee DeMartino In July, in response to the killing of George Floyd, McDonalds posted a video titled, They were one of us. How do you view the responsibility of brands such as McDonalds to take a stand on social issues? She has also completed Columbia Universitys, Creating & Executing Breakthrough Strategies Executive Program and has obtained her Co-active Coaching Certification (CPCC). Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. Chris Kempczinski: We have many options, including multiple global delivery partners, local delivery companies, and self-delivery. Emilee holds a bachelors degree from Fort Hays State University in Business Administration & Management, with focus in Leadership Studies and earned her masters in business administration from Kansas State University. The adjustments were making are a series of small changes that add up to one big difference our customers really notice. He also reimagined the Foundations global strategy towards advancing a more sustainable food system through new partnerships and investments to alleviate hunger, provide access to safe water, and drive economic empowerment. Morgan earned her MBA from Harvard Business School and her bachelors degree from Dartmouth College. When you eat as much McDonalds as I do, you think in day parts. That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. Working closely with Brunswicks Abu Dhabi and Dubai offices, the Riyadh team advises clients across sectors on areas including financial situations, corporate positioning and issues management. Before stepping into his current role, Jo led the IDL European Business Unit from 2015 until 2018. He lives in Chicago, IL, with his wife and two kids. At each turn, Brian successfully modernized technology systems, built new capabilities, and elevated the role of digital in building relationships with customers to drive growth. Yahoo Finance says McDonald's sources said Kempczinski is a. What are we certain of? What do we know? We call them the three Ds: Drive Thru, delivery, digital. In India, you have the tikka masala burger. And I think were now at a place where weve caught up. So, we put about $1 billion of liquidity into the system. There are social issues on which you havent hesitated to speak outfor example, you put out public statements after the killing of George Floyd and after the attack on the Capitol. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. You cant be in a situation where you say, Ive made it to this level or Ive made it to this role. For me, whether it was back as a brand assistant at P&G or now in my role here at McDonalds as CEO, there is a recognition that you constantly have to prove yourself thats something that has carried with me throughout my career.What do you do to stand out? While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. After a highly successful tenure, Jill spent seven years outside of McDonalds, building on her deep marketing experience and leading several consumer-focused businesses including Halfords, Marks & Spencer Clothing & Home and Costa Coffee. Any time youre in a crisis, you can get a little bit short-term focused. I graduated from college in 91right around the time Nelson Mandela had been released from prison, become President of the ANC, and started negotiations to end apartheid. And that brought us back to the notion of community. feel-good moments for everyone. Said Mr. Kempczinski in the companys recent Investor Update: People expect more from corporations todaya truth that has taken on additional resonance during a year in which climate change, social justice, diversity and inclusion have driven the public conversation . They also work closely with McDonalds Global Impact Team to implement actions that drive resilience and brand trust in service of the companys purpose to feed and foster communities. Prior to Boston Scientific Corporation, Desiree served as General Counsel and Corporate Secretary at Boehringer Ingelheim USA, Inc., and General Counsel of the Consumer Group at Johnson & Johnson. Through trying that product, you get a sense of how the kitchens running. I wanted to step back and just think about where we could actually make a difference. Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. As Chief Marketing Officer for the Global Nutrition portfolio, she oversaw brand positioning and innovation for Quaker, Tropicana, Gatorade and Naked. Now, youve got me hungry.Youre going to love those grilled onions. So, are there things we can do to speed up the Drive Thru? If its available, I like a blueberry muffin with that. I'm excited to share several leadership updates: . Please email us at: More than 30,000 McDonalds locations around the world now offer delivery. We use the expressionIm sure other companies use it as welltheres freedom within the framework. As part of the strategy launch, Mr. Kempczinski articulated a clear vision of where the company will make a greater impact in the world through its renewed purpose to feed and foster communities. Brian earned his Bachelor of Science degree from Ferris State University. As McDonalds Executive Vice President and Global Chief People Officer, Heidi Capozzi oversees the companys human resources operations around the world. The College of William & Mary with a bachelors degree from Ferris State University and executing sustainable sourcing across. Strategies across the companys Supply Chain and is responsible for developing and executing sustainable sourcing strategies across companys!, Creating & executing Breakthrough strategies Executive Program and has obtained her Co-active Coaching Certification ( CPCC.! Financial stress ; there was a lot of anxiety all the horrible things we. New industry allocation chris kempczinski leadership style resources, and self-delivery and CEO of McDonalds can be part... Food and beverage companies worlds Most Influential CMOs list for two consecutive years, he also. 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